1. Duration of the Agreement
A contract of indefinite duration can be terminated with one month’s notice. A fixed-term contract is binding for 12 months, after which it continues as an indefinite contract. A Super Olo customer has the right to change the 12-month fixed-term membership to a more affordable membership 6 months after the start of the contract. The membership cannot be terminated during a suspension period.
2. Suspension of a Fixed-Term Contract
2.1 Conditions for Limited Suspension: The validity of a fixed-term contract can be suspended due to physical incapacity, holidays, business trips, and case-by-case consideration, during which the charges and access to Liikuntakeskus Olo’s services will be halted. The minimum duration of the suspension is 4 weeks and must be applied for in advance using a designated form. Liikuntakeskus Olo will confirm the suspension in writing. In certain cases, the reason for the suspension must be proven in writing. The maximum duration of the suspension is 12 months. The suspension period does not shorten the contract’s fixed term.
2.2 Conditions for Flexible Suspension: The validity of a fixed-term contract can be suspended at any time without a specific reason, during which the charges and access to Liikuntakeskus Olo’s services will be halted. The minimum duration of the suspension is 4 weeks and must be applied for in advance using a designated form. Liikuntakeskus Olo will confirm the suspension in writing. Without a specific reason, the total duration of the suspensions can be up to 4 months per year, in addition to which more suspensions can be applied for due to physical incapacity, holidays, business trips, and case-by-case consideration, with the reason for the suspension needing to be proven in writing on a case-by-case basis.
3. Termination of the ContractThe customer can terminate a fixed-term contract due to an exceptional and unexpected event affecting them. Such events include moving abroad or to another locality, a serious long-term illness or physical incapacity, or any other unforeseen and permanent change in life circumstances that makes suspension of the contract under section 2 unreasonable. The termination of the contract requires that the customer provides Liikuntakeskus Olo with documents proving the reason for termination (e.g., an official change of address notice or a medical certificate) and that Liikuntakeskus Olo approves the reason for termination. Liikuntakeskus Olo reserves the right to charge a reasonable fee for such termination of the contract.
Termination must be notified in writing using a designated form available from Liikuntakeskus Olo. The termination becomes effective once the form is completed and signed, the reason for termination isapproved by Liikuntakeskus Olo, and the access key is returned. Liikuntakeskus Olo may also terminate the contract at its discretion if the customer violates the rules of Liikuntakeskus Olo.
4. Guests
Customers of Liikuntakeskus Olo have the possibility to bring a guest to the fitness center for free. The guest must always fill out a guest card for the fitness center. The same guest can be brought to the fitness center for free one time, after which the guest must pay the visitor fee according to the price list. The customer is responsible for ensuring that their guest complies with the rules of the fitness center. If a customer brings an outsider to the fitness center without permission (i.e., without a staff-approved completed guest card), the customer will be charged double the price list’s single visit fee for each such visit. Repeated violations of this rule may result in the immediate termination of the customer’s contract. Liikuntakeskus Olo reserves the right to charge a reasonable fee for the termination of the contract due to such rule violations.
5. Access Key
The customer’s access key is personal and must be presented when entering the fitness center. The customer must prove their identity upon request. The loss of the access key must be reported immediately to the fitness center staff. If someone else uses the access key and its loss has not been reported in writing to the fitness center, the customer will be charged double the price list’s single visit fee for each unauthorized visit. Repeated violations of this rule may result in the immediate termination of the customer’s contract. Liikuntakeskus Olo reserves the right to charge a reasonable fee for the termination of the contract due to such rule violations.
6. Massages and Personal Training Visits
The unlimited number of massages included in the VIP Olo membership means that the VIP Olo customer can book massage services free of charge through the online booking system under the following conditions: The VIP Olo customer may have two massage reservations active at the same time and can attend one massage session per day. Unused massage sessions cannot be redeemed later, nor are they refunded to the customer. Reservations can be made for any massage, regardless of duration and type. The benefit is personal and non-transferable to another person.
A Super Olo customer has the right to book a 50-minute massage once per calendar month through the online booking system free of charge. The monthly massage benefit must be redeemed during that calendar month. Unused massages cannot be redeemed later, nor are they refunded to the customer. The benefit is personal and non-transferable. VIP Olo membership includes one personal training session per month. Unused sessions cannot be carried over to the following months, nor are they refunded.
7. Corporate Contract Terms
In the case of corporate contracts, the parties to the agreement are Liikuntakeskus Olo and the customer as a private individual. The company reimburses the customer for the amount specified in the corporate contract for their training. If the customer leaves the workplace under the corporate contract or the company stops paying the corporate contract’s portion, the customer is ultimately responsible for the payments.
8. Payment of Customer Fees
The customer must enter into an e-invoice agreement or a direct debit agreement with their bank, and these agreements take effect from the next billing date. Customer fees are billed every 28 days in advance on the date specified by Liikuntakeskus Olo. E-invoicing or direct debit begins once Liikuntakeskus Olo has received the e-invoice or direct debit agreement from the customer’s bank. Before this, Liikuntakeskus Olo will invoice the customer fee via a paper invoice, for which a billing surcharge according to the current price list will be charged. The customer is responsible for the training fee in full, even if the e-invoicing or direct debit fails, regardless of whether the e-invoice or direct debit account holder is someone other than the customer. The monthly fee can also be paid with the most common exercise and recreation vouchers or Liikuntakeskus Olo gift cards. These payment methods are referred to as special payment methods in these terms and conditions. Signed vouchers can be brought in person to the fitness center reception during its opening hours. When paying with electronic special payment methods, the payment information is automatically transferred to the fitness center’s information system.
When paying with special payment methods, the payment is added to the customer’s own wallet in the fitness center’s information system. The payment increases the customer’s wallet balance, which is automatically reduced by the future monthly fees. When paying with special payment methods, the payment must be made at least 18 days before the due date of the month in which the credit is to be applied. If the payment is made later, the customer must pay that month’s monthly fee by invoice. In this case, the payment made with the special payment method will be credited against the following months’ monthly fees. The balance loaded into the wallet with special payment methods remains on the account after the end of the membership and can be used for three years.
9. Delayed Customer Payments
In the event of delayed payments, Liikuntakeskus Olo has the right to charge the customer interest on arrears in accordance with the Interest Act and a reminder fee. If the invoice is transferred to collection, the customer will pay reasonable collection costs. If the customer neglects to make payments under the contract despite a reminder, the contract may be terminated with immediate effect. Liikuntakeskus Olo reserves the right to charge a reasonable fee for the termination of the contract due to such rule violations.
10. Changes to Contract Terms and Prices
Liikuntakeskus Olo reserves the right to change the contract terms and customer prices. Changes to the terms will be notified to customers at least two months before the change. If the customer feels that their interests have been significantly impaired, they can terminate the contract with immediate effect within one month of being notified of the changes (email, letter, intranet, etc.). If the customer does not
terminate the contract within one month of being properly notified of the changes, the customer is deemed to have accepted the changes. Liikuntakeskus Olo is obligated to notify the customer of changes in VAT or other governmental actions affecting prices at least one month before such changes are passed on to customer prices.
11. Force Majeure
Liikuntakeskus Olo is not responsible for force majeure events that prevent or restrict the customer from using the fitness center’s services. A force majeure event is an event that could not have been anticipated or prevented with reasonable diligence. Force majeure events include, for example, war, epidemics, pandemics, internal unrest, natural disasters, general transportation or telecommunication interruptions, strikes, or other equally significant and unusual reasons.
Liikuntakeskus Olo has no obligation to refund customer fees if it has to temporarily close the fitness center or part of it due to necessary maintenance work or other similar reasons.
12. Other General Conditions
The membership at Liikuntakeskus Olo is personal and cannot be transferred or rented to another individual.
Exercise and physical activity at Liikuntakeskus Olo are at the customer’s own risk.
The customer is responsible for ensuring that they are in a physical and mental condition that allows them to safely use the services and exercise equipment at the fitness center.
The customer must follow the usage instructions for the exercise equipment and any other provided guidelines.
Liikuntakeskus Olo is not responsible for personal injuries that occur within the fitness center’s premises.
The fitness center is also not responsible for the customer’s personal belongings.
The customer must immediately notify of any changes to their name, phone number, email address, or postal address.
Group fitness classes may be offered remotely to Liikuntakeskus Olo customers, including remote customers.
Here is the translation of the rules for Liikuntakeskus Olo:
Liikuntakeskus Olo Rules
- You must behave in a clean and respectful manner at the fitness center. Any equipment you use must be returned to its proper place.
- You must leave the premises during the center’s opening hours.
- Disrupting other customers at the fitness center is not allowed.
- Selling products or services at the fitness center is prohibited.
- Exercise equipment must be used according to the provided instructions and guidance.
- Personal belongings must be stored in the lockers in the changing rooms during your workout.
- Items should not be left in lockers or the changing room overnight.
- Smoking and the use of intoxicants are not allowed in the fitness center.
- Photography and video calls are only permitted with staff approval.
- To ensure others can work out in peace, please avoid talking on the phone in the gym or group exercise areas.
- Individuals under 16 years of age must have separate permission to use the fitness center.
- You are not allowed to intentionally damage the property of the fitness center.
- The access key is personal and cannot be given to others.
- Visitors are allowed during reception hours only. Visitors are strictly prohibited at other times.
- Dropping weights is prohibited.
- It is forbidden to enter the premises with outdoor shoes. Please wear indoor training shoes.
- The use of glass bottles is prohibited due to safety risks. A cleaning fee of at least 50€ will be charged for any glass bottle breakages.
- Arrive on time for group exercise classes, before the class starts. You cannot enter the room once the class has begun.
- Please refrain from wearing perfumes or strong scents when training. The part of the changing room closest to the infrared sauna is a fragrance-free area. Please do not use fragranced sprays in the premises.
For more information about MEMBERSHIPS, or for inquiries, call: 050 590 9033
